Personal data and management practices
Outlook agendas in bFO, GDPR and comparison between employees
Outlook agendas visible in bFO?
In bFO, it is possible to access the profile of an employee registered as a “contact” and see certain events from their Outlook calendar, sometimes including appointments marked as private.
The subject was raised during the ACS RP CSE. Management indicated that teams were working on the topic, but no concrete response has been provided so far.
GDPR alert
Displaying an employee’s calendar in a tool accessible to many users is not a trivial matter.
CFE-CGC position
GDPR is clear: personal data must be processed transparently, on an identified legal basis, and the people concerned must be informed.
This topic cannot remain unanswered.
Comparison between sales employees
Management recalled that comparing individuals is prohibited when it concerns revenue. A manager may, however, discuss the subject individually.
Benchmarking may be used when comparing performance at team, entity, region or BU level, for example to monitor pipeline, number of visits or marketing actions.
Risks identified by CFE-CGC
Collective display: showing this type of result collectively can create stress and a feeling of being downgraded.
Psychosocial risks: employees identified as the least “performing” may be affected.
Manager awareness: CFE-CGC asks Management to alert the managers concerned again.
Our request
CFE-CGC does not necessarily see an intention to stigmatise employees.
Nevertheless, tools must not allow access to individual results when this is not appropriate.